Privacy Policy

We collect information you provide directly to us, such as when you create an account, make a booking, or contact our support team. This may include:

• Name, email address, and phone number
• Company information and role
• Payment information (processed securely by our payment partners)
• Booking and tour details
• Communication preferences
• IP address and device information
• Usage data and analytics

We use the information we collect to:

• Provide and maintain our tour management services
• Process bookings and payments
• Send important updates about your tours and bookings
• Provide customer support
• Improve our platform and services
• Send marketing communications (with your consent)
• Comply with legal obligations

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• With your explicit consent
• To facilitate tour bookings and logistics (with relevant partners)
• With service providers who help us operate our platform
• To comply with legal requirements
• To protect our rights and safety

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication
• Secure payment processing through trusted partners
• Regular security audits and penetration testing

Under GDPR and UK data protection laws, you have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Object to processing of your information
• Request data portability
• Withdraw consent at any time
• Lodge a complaint with supervisory authorities

We use cookies and similar technologies to improve your experience on our platform. These include:

• Essential cookies for platform functionality
• Analytics cookies to understand usage patterns
• Preference cookies to remember your settings

You can control cookie settings through your browser preferences.

Our platform may integrate with third-party services for payment processing, analytics, and other functionality. These services have their own privacy policies, including:

• Stripe/PayPal for payment processing
• Google Analytics for usage analytics
• AWS for secure cloud hosting
• SendGrid for email communications

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Specifically:

• Account information: Until account deletion
• Booking data: 7 years for tax and legal compliance
• Communications: 2 years or as required by law

You may request deletion of your account and associated data at any time.

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place for such transfers, including:

• Standard contractual clauses approved by regulatory authorities
• Data processing agreements with all service providers
• Compliance with GDPR requirements for international transfers

OnTourly is not intended for use by children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware of such collection, we will delete the information immediately.